Third-Party Application Maintenance (TMA)

Long-term maintenance and evolution of your business applications.

Third-Party Application Maintenance (TMA) is an outsourced service that entrusts HOODO SARL with the responsibility of maintaining, correcting and evolving your business applications. ERP, custom management software or web applications: our team ensures their longevity with clear, measurable and contractualized SLAs.

Corrective Maintenance

Rapid handling of functional and technical anomalies via our dedicated ticketing portal, accessible 24/7
Incident qualification by severity: blocking (G1), major (G2), minor (G3) with contractualized resolution deadlines
In-depth root cause analysis (RCA) to permanently fix bugs and prevent any recurrence in production
Post-correction functional acceptance with mandatory validation by business stakeholders before any production deployment
Emergency hotfix management with deployment in under 4 hours for blocking production incidents
Systematic documentation of each anomaly in the knowledge base to capitalize and accelerate future resolutions

Evolutionary Maintenance

Analysis and estimation of evolution requests: functional impact, workload estimation and roadmap planning
Development of new features in response to emerging business needs and regulatory changes (OHADA, DGI, CNDP)
Adaptation of your applications to new versions of operating systems, databases and technical frameworks
Integration of new APIs and connections with other systems (ERP, CRM, payment solutions, e-commerce platforms)
Monthly evolution committee to prioritize requests, arbitrate work and present backlog progress
Production release management with deployment plan, full regression testing and documented rollback plan

Perfective Maintenance & Security

Regular application performance audits: response time, server load and optimization of SQL queries and heavy processes
Source code optimization to improve maintainability, reduce technical debt and facilitate future evolutions
Security patches applied to third-party components (libraries, frameworks, CMS) to prevent CVE vulnerabilities
Load and stress testing to validate production stability during seasonal peak activity or volume surges
Periodic code review and progressive refactoring to modernize aging applications without service interruption
Continuous regulatory compliance for fiscal and legal changes affecting your management software

TMA Governance & Management

TMA contract with precise, measurable SLAs: target availability rate, guaranteed response times and quality indicators
Dedicated account manager: a single point of contact who knows your application and coordinates all your support and evolution requests
Monthly steering committee with KPI indicator presentation, prioritized backlog and maintenance budget consumed
Software quality assurance plan (SQA) defining testing, deployment, documentation and code review processes
Source code managed under Git version control with shared access rights to guarantee contract reversibility
Contract exit plan with documented knowledge transfer to ensure continuity without vendor lock-in

Ready to get started ?

Contact our team for a personalized assessment of your needs.