Preventive Support & IT Maintenance
Ensure the Performance and Security of Your System.
Preventive and corrective maintenance, technical support and managed services to ensure the performance and security of your information system on a daily basis.
01
Preventive & Corrective Maintenance
- Planned periodic checks of all your IT equipment: servers, workstations, printers and network
- Regular updates of operating systems, business software and firmware to ensure stability and security
- Physical and preventive cleaning of equipment to extend their lifespan and prevent overheating-related failures
- Proactive replacement of worn or end-of-life parts before they cause service interruption
- Rapid diagnosis and corrective intervention in case of hardware or software failure to minimize downtime
- Detailed intervention report with maintenance history for transparent tracking of your equipment
02
24/7 Monitoring & Supervision
- Real-time monitoring of your network infrastructure, servers and critical applications from our operations center (NOC)
- Automated alert system to immediately detect and report any anomaly or performance degradation
- Proactive trend analysis to identify bottlenecks before they impact your business
- Weekly and monthly performance reports with key availability and quality of service indicators
- Availability monitoring of your web and application services with verification every 5 minutes
- Capacity management to anticipate infrastructure evolution needs based on your business growth
03
System Security
- Centralized deployment and management of antivirus and anti-malware solutions across all workstations and servers
- Configuration and administration of firewalls, network filtering rules and perimeter protection solutions
- Implementation of IT security policies: password management, access rights and usage control
- Regular vulnerability audits with system scans and priority flaw remediation reports
- Encryption of sensitive data and implementation of ransomware protection best practices
- User cybersecurity awareness and training (phishing, social engineering) to reduce human-caused incidents
04
Technical Support & Managed Services
- Full management of your Information System in managed services mode with clear, contractualized SLA commitment
- Incident ticket opening and tracking via a dedicated portal with prioritization based on business criticality
- Level 1, 2 and 3 support covering user issues, application incidents and infrastructure failures
- Third-party vendor management and intervention coordination for a single point of contact on the client side
- Monthly support activity report with resolution rate, processing times and user satisfaction
- Business continuity and recovery plans (BCP/DRP) to ensure IS resilience against major incidents
Ready to get started ?
Contact our team for a personalized assessment of your needs.
