HOODO-COM-CGV-001 — V1.0 — Janvier 2026

General Terms of Sale

Applicable to all B2B sales by HOODO SARL in the 6 countries of presence. Any order implies unconditional acceptance of these GTS.

Company Identity

Société : HOODO Sarl — SARL au capital de 1 000 000 FCFA

RCCM : CM-DLA-01-2024-B-09117

NIU : M10201672145H

Siège : Immeuble HOGMENI – Bali, Douala, Cameroun

Email : contact@hoodo-sarl.com

Tél : +237 693 588 984 / +237 681 122 249

Références légales : Loi camerounaise n°2015/010 (Code de Commerce), Acte Uniforme OHADA (AUDCG), Loi n°92/006 (TVA), Code du Travail camerounais n°92/007.

Art. 1Scope and Enforceability

Applicable to all B2B sales in the 6 countries of presence: Cameroon, Gabon, Chad, Congo-Brazzaville, CAR, Equatorial Guinea.
These GTS take precedence over any Client document unless expressly waived in writing by HOODO.
Any contrary condition from the Client is unenforceable against HOODO.

Art. 2Offers and Quotations

Quotations and proformas are valid for 30 days from their issue date.
Prices in FCFA (XAF) Excluding Taxes — 19.25% VAT not included.
Any change of scope during execution is subject to a signed amendment.
Quotation accepted with the mention 'Good for agreement' = firm and definitive order, obligation to pay.

Art. 3Orders and Purchase Orders

Any order is formalized by a signed Purchase Order (HOODO-COM-BC-001) or by written acceptance of the quotation.
Minimum deposit of 30% of the gross amount required for any order exceeding 500,000 FCFA excl. VAT.
HOODO may refuse any order in the event of a previous dispute or outstanding debt.
Orders for specific products (imported or custom-configured) cannot be cancelled after acceptance — the deposit is retained by HOODO upon cancellation.

Art. 4Prices and Pricing Conditions

Prices in FCFA excl. VAT — 19.25% VAT applicable.
Withholding tax of 5% on service provisions (DGI Cameroon), deductible from net payable.
HOODO may modify its rates at any time — applicable prices = those of the accepted quotation.
No discount exceeding 5% without written agreement from General Management.
Delivery, installation and transport costs invoiced additionally unless stated otherwise on the quotation.

Art. 5Invoicing and Payment Terms

Invoice issued in accordance with Cameroonian tax legislation.
Standard payment term: 30 days from the invoice date.
2% discount for any payment within 8 days following the invoice date.
Accepted payment methods: bank transfer (Ecobank N° 30505000265), certified or bank check, cash up to 500,000 FCFA, mobile money upon prior agreement.
Retention of title: delivered products remain the property of HOODO until full payment (OHADA Art. 72).

Art. 6Late Payment and Penalties

Automatic late payment penalties, without formal notice: 1.5% per month on the unpaid gross amount.
Fixed recovery compensation: 40,000 FCFA per unpaid invoice.
HOODO reserves the right to suspend all ongoing services and declare all receivables immediately due.
Debt recovery costs (lawyer, bailiff) fully borne by the defaulting Client.

Art. 7Delivery and Transfer of Risk

Delivery times are indicative and do not constitute a strict deadline unless otherwise agreed in writing.
Transfer of risks (loss, theft, damage) upon signature of the Delivery Note (HOODO-LOG-BL-001).
The Client has 48 hours after delivery to report any visible damage — beyond this, delivery is deemed compliant.
Reservations must be expressly noted on the Delivery Note — verbal reservations are unenforceable.

Art. 8Warranties and After-Sales Service

IT equipment: standard 12-month manufacturer warranty (Lenovo, HP, Dell — varies by brand and product) — covers manufacturing defects, excluding improper use.
Retail solutions: minimum 12-month warranty (Zebra, Posiflex, Epson, Ova).
Service provisions: written claim within 15 days following the provision.
Warranty exclusions: misuse, modification by unauthorized third parties, force majeure, electrical surge, malicious act.

Art. 9Training Services

Training sessions (Power BI, Excel, Sage) are subject to a training agreement and a summons.
Session cancellation: 7 business days prior = no charge | 3 to 7 days = 30% of the amount | less than 3 days or unnotified absence = 100% of the amount.
Training certificate issued to each participant who has completed the entire session.
Training materials remain the intellectual property of HOODO — reproduction or distribution prohibited without written consent.

Art. 10Maintenance and Managed Services Contracts

Governed by the Maintenance Contract (HOODO-SSI-CMI-001) or the Managed Services Contract (HOODO-SSI-INF-001) which take precedence over the GTS in case of contradiction.
SLA: Critical < 48 h | High < 72 h | Normal < 5 days — time limits start from ticket opening.
Non-compliance with SLA due to proven fault by HOODO: maximum rebate of 1 month's fee — without further recourse possible.

Art. 11Liability of HOODO

HOODO's liability is engaged only in the event of proven fault, limited to direct and foreseeable damages, excluding indirect damages (loss of revenue, loss of data, loss of profit).
HOODO's liability is capped at the net amount of the order or contract in dispute.
No liability for data loss in the absence of regular backups on the Client side.
No liability in the event of force majeure or acts of third parties.

Art. 12Intellectual Property and Confidentiality

HOODO owns all intellectual property rights to its tools, methodologies, materials and documentation.
The Client commits to keeping confidential all technical, commercial and pricing information communicated by HOODO.
HOODO reciprocally commits to keeping confidential all Client information accessible during its interventions.

Art. 13Personal Data Protection

Collected data (surname, given name, email, phone) is processed in accordance with Cameroonian Law No. 2010/012 (cybersecurity) and the EU GDPR 2016/679 for reference.
Right of access, rectification and deletion of personal data exercisable via email to contact@hoodo-sarl.com.

Art. 14Applicable Law, Jurisdiction and Dispute Resolution

Cameroonian law + OHADA Uniform Act (AUDCG).
In the event of a dispute, pursuit of an amicable solution within 30 days of written notification.
Failing an amicable agreement: competent courts at the registered office of HOODO (Douala, Cameroon).
In the event of international dispute: possible arbitration under the CCJA-OHADA Rules.

Art. 15Update and Communication of GTS

HOODO may modify the GTS at any time — the applicable version is the one in effect at the date of the order, available on www.hoodo-sarl.com.
Any substantial modification is notified by email to active clients with a 30-day notice.
Any order subsequent to an update implies acceptance of the new conditions.

Key Conditions Summary Table

Subject	Applicable condition
VAT	19.25% — Law No. 92/006 CMR
Withholding tax	5% on service provisions
Quotation validity	30 days
Deposit for orders > 500,000 FCFA	30% minimum — Mandatory
Standard payment term	30 days from invoice date
Early payment discount	2% if paid within 8 days
Late payment penalties	1.5% / month on unpaid gross amount
Fixed recovery compensation	40,000 FCFA per unpaid invoice
Delivery dispute reporting time	48 hours after receipt
Capped HOODO liability	Net amount of the order — direct damages only
Training cancellation < 3 days	100% of invoice amount
Competent jurisdiction	Douala Courts — AUDCG OHADA

Approved by: Nicole HEUGA MONTHEU, Directrice Générale de HOODO SARL

Effective from 1 January 2026 — contact@hoodo-sarl.com