Quality, CSR & Environmental Policy
HOODO SARL's commitments in terms of quality, corporate social responsibility (CSR/ESG) and environmental management of end-of-life equipment (WEEE) — applicable in all 6 countries of presence.
“Moins de discours, plus de décisions, des impacts durables.”
Nicole HEUGA MONTHEU · Directrice Générale, HOODO Sarl
Quality Policy
Conforme ISO 9001:2015 — Document de référence du Système de Management de la Qualité (SMQ) de HOODO Sarl, diffusé à l'ensemble des collaborateurs.
Client Satisfaction
Understand and meet the requirements of each client, measure their satisfaction, and act on any gaps. Goal: >= 90% satisfaction rate measured by post-service survey.
Operational Excellence
Fulfill our contractual commitments (deadlines, SLAs, technical quality) without exception. Document and continuously improve key processes (sales, purchasing, support, training).
Skills and Training
Continuously develop the team's skills through training, certification, and knowledge sharing. Goal: at least 2 days of training per year for each employee.
Continuous Improvement
Systematically analyze non-conformities, client complaints, and deviations from objectives, implementing effective corrective actions. Quality Policy reviewed annually.
Compliance and Ethics
Comply with all applicable legal, regulatory, and normative obligations in all 6 countries of presence. Act in accordance with our Code of Ethics under all circumstances.
Measurable Quality Objectives 2026
| Indicator | 2026 Objective |
|---|---|
| Overall client satisfaction rate | >= 90% |
| Maintenance SLA compliance rate | >= 95% |
| 30-day client recovery rate | >= 80% |
| Document compliance rate | 100% of deliverables coded and archived |
| Revenue objective achievement rate | >= 90% of forecast |
| Recurring non-conformities | 0 repeated non-conformity over 2 cycles |
| Annual employee training | 100% trained >= 2 days/year |
CSR & ESG Policy
Référence ISO 26000:2010 et Objectifs de Développement Durable (ODD) de l'ONU — “Le numérique au service du développement humain durable de l'Afrique centrale.”
Responsible Governance
SDG 16- Transparent governance system based on written and enforceable rules
- Application of the Code of Ethics without exception
- Traceability of all decisions and transactions
- Active fight against corruption in all 6 countries of presence
Human Rights and Dignity
SDG 8 · SDG 10- Zero tolerance for any form of discrimination in recruitment and HR management
- Refusal to work with suppliers involved in forced labor
- Equal pay and opportunities between men and women
- Protection of privacy and personal data of all stakeholders
Decent Working Conditions
SDG 8 · SDG 3- Safe, healthy working conditions that respect the dignity of each employee
- Full and punctual payment of wages and social contributions
- Continuous training: minimum 2 days/employee/year
- Prevention of psychosocial risks and work/life balance
Environment and Circular Economy
SDG 12 · SDG 13- Responsible WEEE management in accordance with local regulations
- Priority given to ENERGY STAR certified and low-consumption equipment
- Reduction of carbon footprint from deliveries and business travel
- Environmental criteria integrated into supplier selection
Fair Business Practices
SDG 16 · SDG 17- Strict adherence to contractual commitments towards clients and suppliers
- Fair competition practices — refusal of any anti-competitive agreement
- Transparency and accuracy in commercial communications
- Selection of partners based on ethical and quality criteria
Consumer Protection
SDG 12 · SDG 9- Compliance of all products with announced specifications
- Responsive and transparent after-sales service (SLAs published and respected)
- Client training on the use and maintenance of their equipment
- Protection of clients' personal data
Local Development and Inclusion
SDG 1 · SDG 4 · SDG 11- Priority given to local recruitment in each country of presence
- Digital training accessible to African SMEs at tailored rates
- Support for youth digital entrepreneurship in Central Africa
- Partnerships with Cameroonian universities and digital training schools
ESG Indicators 2026
| Pillar | Indicator | 2025 | 2026 Target | SDG |
|---|---|---|---|---|
| E | Recycled WEEE equipment | 0 (base) | > 20 units | SDG 12 |
| E | % of eco-labeled suppliers | 0 % | > 30 % | SDG 13 |
| S | % of women in the workforce | 40 % | >= 40 % | SDG 5 |
| S | Training days / employee | 0 days (base) | >= 2 days | SDG 4 |
| S | Employee satisfaction rate | Not measured | > 80 % | SDG 8 |
| G | Document compliance rate | 80 % | 100 % | SDG 16 |
| G | Client recovery rate | Not measured | > 80 % | SDG 17 |
| G | Accessible training for local SMEs | 3 | > 8 | SDG 1 |
Environmental & WEEE Policy
ISO 26000 §6.5 — DEEE = Déchets d'Équipements Électriques et Électroniques. HOODO s'engage à minimiser l'impact environnemental de ses activités et à contribuer à une économie circulaire numérique en Afrique centrale.
Principes Directeurs DEEE
- Réemploi en priorité : tout équipement fonctionnel est proposé au reconditionnement avant toute destruction
- Filière agréée : les DEEE non réutilisables sont remis à des filières de recyclage agréées
- Traçabilité : chaque DEEE collecté fait l'objet d'un bon de reprise documenté
- Sensibilisation : informer systématiquement les clients de la procédure de collecte DEEE
WEEE Collection Procedure
| Step | HOODO Action |
|---|---|
| 1. Diagnosis | Evaluate the equipment (functional, repairable, irreparable) during each IT intervention |
| 2. Return form | Establish a WEEE return form signed by the client and the HOODO technician |
| 3. Collection | Recover end-of-life equipment during deliveries/field interventions |
| 4. Storage | Store WEEE in a dedicated area separated from operational equipment |
| 5. Processing | Direct to an authorized recycler (list updated annually) or to the manufacturer |
| 6. Certificate | Obtain and keep a processing certificate for each batch |
Carbon Footprint Reduction
| Lever | 2026 Objective |
|---|---|
| Delivery Optimization | Group deliveries by zone — reduce empty trips |
| Eco-certified Equipment | > 30% of products sold with an ENERGY STAR label or equivalent |
| Document Digitalization | 100% of HOODO documents produced digitally (0 printing by default) |
| Business Travel | Favor video conferences for non-urgent meetings |
| Cloud Hosting | Choose data centers with a certified carbon footprint for cloud solutions |
Personal Data Protection (GDPR)
- Les données collectées (nom, prénom, courriel, téléphone) sont traitées conformément à la Loi camerounaise n°2010/012 (cybersécurité) et au RGPD UE 2016/679 à titre de référence.
- Les données ne sont pas transmises à des tiers sans consentement préalable et sont conservées uniquement le temps nécessaire à leur finalité.
- Droit d'accès, de rectification et de suppression des données personnelles exerçable par courriel à contact@hoodo-sarl.com.
Approved by: Nicole HEUGA MONTHEU, Directrice Générale de HOODO SARL
Effective from 1 January 2026 — Revision: January 2027 — contact@hoodo-sarl.com
