Managed IT services consist of entrusting HOODO SARL with the operational management of all or part of your information system. This outsourcing allows you to refocus on your core business while benefiting from high-level IT expertise, 24/7 availability and controlled costs through a clear SLA commitment.
01
Systems & Network Administration
- Proactive administration of Windows Server, Linux servers and VMware/Hyper-V virtualized environments
- Network equipment management: switches, routers, firewalls and WiFi access points with regular firmware updates
- Identity and access management (Active Directory, Azure AD): account creation, group management and GPO policies
- Exchange and Microsoft 365 mail server administration: mailboxes, distribution lists and email journaling
- Software license management and compliance monitoring to prevent risks during vendor audits
- Comprehensive and up-to-date infrastructure documentation (network diagrams, inventory, procedures) for full transparency
02
24/7 Monitoring & Supervision
- Continuous infrastructure monitoring via professional supervision tools (Zabbix, Nagios, PRTG) from our NOC
- Real-time alerts on critical anomalies: CPU/RAM saturation, disk space, service unavailability and network failures
- Proactive performance trend analysis to anticipate saturation before it impacts your business
- Availability monitoring of your web, application and API services with verification every 5 minutes
- Capacity planning to schedule infrastructure evolutions based on your business growth
- Weekly and monthly availability and performance reports with measurable, auditable SLA indicators
03
Helpdesk & User Support
- Multi-channel helpdesk accessible by phone, email and web portal with 24/7 ticket opening
- Level 1 support: handling of common incidents, remote troubleshooting and daily user assistance
- Level 2 support: in-depth diagnosis of application and network incidents, structured escalation to IS experts
- Level 3 support: expert interventions on critical infrastructure incidents with specialized team mobilization
- IT asset management: asset inventory, warranty tracking, new workstation setup and offboarding management
- Monthly helpdesk activity report: ticket volume, resolution rate, average times and user satisfaction level
04
Backups & Business Recovery Plan
- 3-2-1 backup strategy: 3 copies of data, on 2 different media types, with 1 offsite or in the cloud
- Automated daily backups of servers, databases and critical data with integrity verification
- Regular restoration tests to verify that your backups are actually usable in case of disaster
- Development and maintenance of the Disaster Recovery Plan (DRP) with RTO and RPO adapted to your interruption tolerance
- Replication of critical data to a secondary site or cloud (AWS, Azure) for recovery within a few hours
- Annual incident simulation to validate the DRP, train teams and identify improvement points in the disaster recovery setup
Ready to get started ?
Contact our team for a personalized assessment of your needs.
