Don't let IT issues slow down your business. Our IT assistance service offers your team fast and effective technical support, remote or on-site, to ensure the continuity of your operations.
01
Helpdesk & Remote Support
- Immediate incident handling by phone, email or ticketing portal with guaranteed acknowledgment
- Remote resolution via secure remote control of the user's workstation without interrupting ongoing work
- Incident qualification and prioritization by business impact to ensure urgent issues are handled first
- Real-time ticket progress tracking with automatic notifications on every status change
- Monthly activity report detailing incident volume, resolution times and user satisfaction
- Internal knowledge base to capture solutions and reduce resolution times for recurring incidents
02
On-Site Intervention
- Dispatch of a qualified technician to diagnose and resolve hardware or network failures requiring physical presence
- Installation, configuration and commissioning of new IT equipment (workstations, servers, switches, printers)
- Network cabling, patch panel management and network topology optimization for better performance
- Replacement of defective components (hard drives, RAM, power supply) using compatible and warranted parts
- Emergency intervention with guaranteed on-site arrival time per signed SLA (H+4 or D+1 depending on the tier)
- Signed and archived intervention report for complete traceability of all operations performed on your equipment
03
IT Asset Management
- Comprehensive inventory and real-time tracking of your IT assets: computers, servers, software licenses and warranty contracts
- Full workstation setup for new arrivals (onboarding) with business software installation and access configuration
- Centralized system and application update management to maintain the security and compliance of your fleet
- Equipment lifecycle tracking with automatic alerts on warranty expirations and renewal recommendations
- Software license management to optimize costs and avoid non-compliance risks during vendor audits
- Secure access deactivation and certified data erasure when an employee leaves or equipment is recycled
Ready to get started ?
Contact our team for a personalized assessment of your needs.
